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Live Help Desk

Our ‘Live HelpDesk’ services include the following:

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Instant Support

A skilled, friendly ‘Live Help Desk’ technician is simply a click or phone call away. Our team is there to address your computer related issues 24/7.

Onsite Hardware / Software Support

If your issues cannot be solved remotely, we dispatch a field technician to your location. Your Act Now partner treats your problems as if it was our problem.

Advanced Soluions

Wether it is Virtual Desktop or IT Support,We provide the components that allow you to thrive.

24/7 Support

Truly unlimited 24x7 live IT Help Desk services are available in our Support365® plans. Our IT Help Desk is staffed around the clock with certified technical network team is available to provide you with immediate

Outsourced

An outsourced help desk keeps your business running smoothly. Actnow can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs. Free up valuable resources with our outsourced help desk services.

Private Labeled

Whether your customers need technical, product, or application support, the our IT Help Desk support service can be branded and tailored to meet your specific requirements.

CHAT / SMS

Getting real-time help is easier than you think. Get on with it.

  • • Omnichannel. Chat, SMS, Social media, support ticket and knowledge base.t
  • • Effortless multi-brand support within single account! Call center heaven
  • • Ask for feedback with customizable surveys

SUPPORT TICKET

Fast, flexible, foolproof, multi-brand ticketing support platform.

  • • Real time visitor monitoring and proactive engagement
  • • 24/7/365 US Based support via chat, email or phone
  • • Facebook Integrationt

FAQ / SELF SERVICE KB

Life is short. Don’t waste time solving the same problems twice.

  • • Easily publish and update FAQs. Self-service portalt
  • • Deflect support calls
  • • Article Tagging

than having to
re-act later

IT'S BETTER TO ACT NOW

We utilize industry leading technologies and methodologies to provide high value services and solutions to small and medium sized organizations.